Malaysia’s Call Center Industry: A Steady Growth Rate of 17% and Counting

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Malaysia’s Call Center Industry: A Steady Growth Rate of 17% and Counting

 

The call center industry in Malaysia has been growing at a steady pace over the years. According to a report by the Contact Centre Association of Malaysia (CCAM), the industry growth rate in Malaysia is 17% compared to only 15% for the ASEAN region. The growth rate in Singapore is 8%; India is 10% while Thailand is 15%. The report also estimates that there are over 600 call centers in Malaysia employing over 25,000 people.

The Malaysian government has been supportive of the industry’s growth and has implemented various initiatives to attract foreign investment. For instance, the government has established the Multimedia Super Corridor (MSC) which provides tax incentives and other benefits to companies that invest in the country’s ICT sector.

The Malaysian call center industry has also been focusing on improving customer experience by adopting new technologies such as artificial intelligence (AI) and chatbots. These technologies have helped companies to automate their customer service processes and reduce response times

In conclusion, the call center industry in Malaysia has been making significant progress over the years. The government’s support and the industry’s focus on adopting new technologies have contributed to its growth. With more investments and technological advancements, we can expect the industry to continue growing in the coming years.

 

How does the Malaysian government support foreign investment?

 

The Malaysian government has been supportive of foreign investment and has implemented various initiatives to attract foreign investment. For instance, the government has established the Multimedia Super Corridor (MSC) which provides tax incentives and other benefits to companies that invest in the country’s ICT sector. The Malaysian Investment Development Authority (MIDA) is the principal investment promotion agency driving strategic business innovations to position the nation as a global hub for business, investments, and economic excellence. MIDA collaborates closely with investors to uncover investment prospects and ensure a smooth investment process in Malaysia. MIDA provides comprehensive support, guiding investors from their initial inquiries through to the successful realization of their projects.

 

 

 

 

How does the MSC benefit companies?

The Multimedia Super Corridor (MSC) is a special economic zone in Malaysia that provides tax incentives and other benefits to companies that invest in the country’s ICT sector. The MSC provides a range of benefits to companies, including:

· Tax incentives: Companies that invest in the MSC are eligible for tax exemptions on their statutory income for up to 10 years.

· Access to funding: The MSC provides access to funding through various government initiatives, such as the MSC Malaysia Innovation Capital Fund.

· Infrastructure support: The MSC provides world-class infrastructure and facilities to support the growth of companies in the ICT sector.

· Access to talent: The MSC provides access to a large pool of highly skilled and talented professionals in the ICT sector.

These benefits have made Malaysia an attractive destination for foreign investors looking to invest in the ICT sector.

 

 

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