The Perfect Guide For Contact/Call Center Businesses

  The Call Center Capital of the World: A Look at the Progress of the Call Center Industry in the Philippines     The Philippines has been globally recognized as the “Call Center Capital of the World” since 1992, when the first contact center was established in the country.  The country has consistently provided high-quality services at cost-effective rates, making it a top outsourcing destination for customer service .  According to a 2022 Outsource Accelerator report, the Philippines received the 5th highest number of outsourcing inquiries, receiving 3.81% of total queries in the past year . One of the main reasons why foreign investors see call center outsourcing in the Philippines as a key destination is because of the country’s massive workforce.  In 2019, over 1.3 million Filipinos were employed full-time in BPO companies, and that number was projected to grow by 8% to 10% every year .   The Philippines is estimated to hold about 10% to 15% of th...