India’s BPO Industry: A Growing Powerhouse in the Global Market
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India’s BPO Industry: A Growing Powerhouse in the Global Market The Business Process Outsourcing (BPO) industry in India has been growing rapidly over the past few decades. According to a report by TaskUs, India’s BPO industry is one of the largest and most successful in the world, thanks to its expansive and growing pool of English-speaking information technology (IT) professionals and investor-friendly tax structure, among other factors . The industry has contributed significantly to India’s GDP and has witnessed steady growth ranging from 1.2% to 5.4% . The BPO industry in India offers a diverse range of services, including customer service, technical support, data entry, and back-office services, among others . Multinational companies continue to opt for call center outsourcing when it comes to their various business functions to BPO companies in India . By 2021, Indian companies were already responsible for 56 percent of the global busi...